{"id":1022,"date":"2026-05-21T12:44:04","date_gmt":"2026-05-21T10:44:04","guid":{"rendered":"https:\/\/trojmiasto.online\/?p=1022"},"modified":"2026-05-21T12:44:06","modified_gmt":"2026-05-21T10:44:06","slug":"v-polshe-rastyot-chislo-sluchaev-moshennichestva-v-dostavke-edy-klienty-poddelyvayut-foto-s-pomoshhyu-ii-i-trebuyut-vozvrat","status":"publish","type":"post","link":"https:\/\/trojmiasto.online\/en\/novosti\/v-polshe-rastyot-chislo-sluchaev-moshennichestva-v-dostavke-edy-klienty-poddelyvayut-foto-s-pomoshhyu-ii-i-trebuyut-vozvrat\/","title":{"rendered":"In Poland, the number of food delivery fraud cases is rising: customers are faking photos using AI and demanding refunds"},"content":{"rendered":"\n

The restaurant business in Poland reports an increase in suspicious complaints in food delivery services. According to entrepreneurs, customers are using images generated by artificial intelligence. Restaurant owners claim this leads to unjustified refunds. Delivery platforms acknowledge the problem and are tightening their checks<\/strong><\/p>\n\n\n\n

\u2014 Ostatnio nie ma dnia, aby nie by\u0142o skarg. Ludzie wysy\u0142aj\u0105 zdj\u0119cia, twierdz\u0105c, \u017ce pokazuj\u0105 w\u0142osy na pizzy lub brakuj\u0105ce dodatki. Rozumiemy, \u017ce s\u0105 to obrazy generowane przez AI. Jednak platformy niemal zawsze staj\u0105 po stronie klienta, \u2014 m\u00f3wi Kamil Sosek, w\u0142a\u015bciciel w\u0142oskiej restauracji w dzielnicy Mokot\u00f3w w Warszawie.<\/p>\n\n\n\n

According to him, even in disputed cases, restaurateurs often lose part or all of the order's value<\/p>\n\n\n\n

The delivery market continues to grow<\/strong><\/h3>\n\n\n\n

According to data from Stava, the food delivery market in Poland was valued at around 10 billion zlotys in 2024, and last year it grew to about 13 billion. Approximately 4.4 billion food delivery orders are made annually in the country<\/p>\n\n\n\n

Against the backdrop of market growth, restaurants are becoming increasingly dependent on aggregators, through which a significant portion of orders is processed<\/p>\n\n\n\n

\u201cPlatforms almost always side with the customer\u201d<\/strong><\/h3>\n\n\n\n

Industry representatives say that in recent months, there have been more frequent cases where users file complaints supported by images generated or processed by artificial intelligence<\/p>\n\n\n\n

The scheme, as restaurateurs claim, looks like this: a customer orders a dish, takes a photo of it, and then uses AI to create an image that allegedly shows the food not matching the order or looking spoiled<\/p>\n\n\n\n

Reklamacja jest nast\u0119pnie wysy\u0142ana do serwisu wsparcia platformy, gdzie, wed\u0142ug przedsi\u0119biorc\u00f3w, decyzje o zwrotach cz\u0119sto podejmowane s\u0105 automatycznie lub przy minimalnej weryfikacji.<\/p>\n\n\n\n

\u2014 Obrona swoich praw jest praktycznie niemo\u017cliwa. Platformy koncentruj\u0105 si\u0119 na maksymalizacji satysfakcji klient\u00f3w, konkuruj\u0105c ze sob\u0105. W rezultacie straty ponosi restaurator, \u2014 zauwa\u017ca Sosek.<\/p>\n\n\n\n

He adds that even when the establishment is found not to be at fault, payments are often not made in full<\/p>\n\n\n\n

As an example, he cites a case where a customer ordered four pizzas totaling over 150 zlotys and complained about a missing ingredient in one of them<\/p>\n\n\n\n

\u2014 As proof, a photo was sent that had nothing to do with our dish. We have Roman pizza with thin dough and a crispy edge, while the image showed Neapolitan pizza. Nevertheless, we were compensated for only about a third of the order amount. The decision, apparently, was made by an algorithm, \u2014 he claims.<\/p>\n\n\n\n

Commissions and economic burden<\/strong><\/h3>\n\n\n\n

Restauratorzy zwracaj\u0105 r\u00f3wnie\u017c uwag\u0119 na wysokie obci\u0105\u017cenie prowizjami ze strony platform dostawczych.<\/p>\n\n\n\n

\u2014 Wsp\u00f3\u0142praca z Uberem, Boltem czy Pyszne.pl stanowi oko\u0142o 30% obrotu restauracji. Jednak prowizje wahaj\u0105 si\u0119 od 25% do 35% warto\u015bci zam\u00f3wienia, \u2014 m\u00f3wi Sosek.<\/p>\n\n\n\n

According to him, out of a 50 z\u0142oty order, about 15 z\u0142oty goes to the platform, which significantly reduces the business's margin.<\/p>\n\n\n\n

\u2014 W rezultacie znaczna cz\u0119\u015b\u0107 potencjalnych zysk\u00f3w jest efektywnie redystrybuowana na korzy\u015b\u0107 agregator\u00f3w, \u2014 dodaje.<\/p>\n\n\n\n

\u201cA systemic problem\u201d in the market<\/strong><\/h3>\n\n\n\n

Restaurant critic and manager Dawid Czarnota believes that the food delivery market is facing systemic distortions<\/p>\n\n\n\n

\u2014 The restaurateur bears operational risks, pays high commissions, and often loses disputes due to anonymous complaints based on misleading images, \u2014 he notes.<\/p>\n\n\n\n

According to him, establishments have virtually no effective protection mechanisms<\/p>\n\n\n\n

\u2014 Regularnie otrzymuj\u0119 dziesi\u0105tki zapyta\u0144 od w\u0142a\u015bcicieli restauracji z przyk\u0142adami wyra\u017anie sfabrykowanych skarg. To ju\u017c nie s\u0105 odosobnione przypadki, ale utrzymuj\u0105cy si\u0119 trend, \u2014 m\u00f3wi Czarnota.<\/p>\n\n\n\n

He describes the current practice as a \u201cmarket pathology,\u201d pointing to the imbalance between platforms and restaurants<\/p>\n\n\n\n

The position of the platforms<\/strong><\/h3>\n\n\n\n

Delivery companies confirm that cases of fraud are indeed recorded, but emphasize that their share remains insignificant compared to the total number of complaints<\/p>\n\n\n\n

Przedstawiciele bran\u017cy zauwa\u017caj\u0105, \u017ce jako\u015b\u0107 jedzenia mo\u017ce si\u0119 zmienia\u0107 podczas dostawy, co czasami prowadzi do spor\u00f3w mi\u0119dzy klientami a restauracjami.<\/p>\n\n\n\n

\u2014 Dostawa mo\u017ce zaj\u0105\u0107 do godziny, a w tym czasie temperatura, tekstura i wygl\u0105d dania si\u0119 zmieniaj\u0105. Klient ocenia produkt dopiero po transporcie, \u2014 wyja\u015bniaj\u0105 uczestnicy rynku.<\/p>\n\n\n\n

Pyszne.pl informs that each complaint is verified using algorithms and manual moderation, including analysis of user history, IP addresses, and other parameters.<\/p>\n\n\n\n

Bolt Food emphasizes that cases of fraud using AI remain rare, but the monitoring system allows for the detection of abuses and, if necessary, blocking users<\/p>\n\n\n\n

\n\n\n\n

If needed, I can additionally:<\/p>\n\n\n\n

    \n
  • Please provide the text you would like me to translate.<\/li>\n\n\n\n
  • make it more of a \u201chard investigative\u201d style,<\/li>\n\n\n\n
  • or shorten it to a news note of 1200\u20131500 characters<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"


    \nThe restaurant business in Poland reports an increase in suspicious complaints on food delivery services. According to entrepreneurs, customers are using images generated by artificial intelligence. Restaurant owners claim that this leads to unjustified refunds. Delivery platforms acknowledge the problem and are tightening their checks.
    \n<\/p>\n","protected":false},"author":1,"featured_media":1023,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_tm_exclude_from_home":"","footnotes":""},"categories":[2,6],"tags":[1808,1801,1814,1810,1815,1805,1818,1014,1802,1812,1804,1163,1819,324,1816,1811,14,1807,1817,1800,1803,1173,1806,1813,1809],"class_list":["post-1022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novosti","category-proisshestviya","tag-bolt-food","tag-pyszne-pl","tag-pyszne-pl-zhaloby","tag-uber-eats","tag-uber-eats-polsha","tag-vozvrat-deneg","tag-vozvrat-deneg-dostavka","tag-gastronomiya","tag-dostavka-edy","tag-dostavka-edy-polsha","tag-ii","tag-iskusstvennyj-intellekt","tag-iskusstvennyj-intellekt-moshennichestvo","tag-moshennichestvo","tag-moshennichestvo-ii","tag-onlajn-zakazy","tag-polsha","tag-restorannyj-biznes","tag-restorannyj-biznes-polsha","tag-restorany","tag-servisy-dostavki","tag-tehnologii","tag-fejkovye-zhaloby","tag-fejkovye-foto-eda","tag-czifrovoe-moshennichestvo"],"_links":{"self":[{"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/posts\/1022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/comments?post=1022"}],"version-history":[{"count":1,"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/posts\/1022\/revisions"}],"predecessor-version":[{"id":1024,"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/posts\/1022\/revisions\/1024"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/media\/1023"}],"wp:attachment":[{"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/media?parent=1022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/categories?post=1022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trojmiasto.online\/en\/wp-json\/wp\/v2\/tags?post=1022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}